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FAQ Category: Selling Tickets

We get a huge surge in patrons when we open sales, how can I be confident your system won’t crash?

Not to worry! We are in the business of providing top quality ticketing, and our infrastructure is built to sustain the demand of ticket rushes. If you are expecting an unusual surge of demand when you open sales, we just ask that you let us know when you open sales so we can actively monitor …

We get a huge surge in patrons when we open sales, how can I be confident your system won’t crash? Read More »

How can we be sure a ticket isn’t sold twice?

Once a ticket is sold, it will be taken out of inventory so that another patron cannot select the same seat. If a patron has added a seat to their shopping cart, but hasn’t completed the transaction yet, that ticket will still be unavailable for other patrons to select.

What if someone loses their print-at-home ticket?

No problem! You can look up the patron’s order, and either re-send the email with the pdf ticket, or print the ticket for the patron. Patrons can also log into their user accounts and re-print their tickets.

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