Not to worry! We are in the business of providing top quality ticketing, and our infrastructure is built to sustain the demand of ticket rushes. If you are expecting an unusual surge of demand when you open sales, we just ask that you let us know when you open sales so we can actively monitor …
FAQ Category: Selling Tickets
Once a ticket is sold, it will be taken out of inventory so that another patron cannot select the same seat. If a patron has added a seat to their shopping cart, but hasn’t completed the transaction yet, that ticket will still be unavailable for other patrons to select.
Of course! Any time a ticket is purchased with a credit card (whether online, or in person at the box office), the patron pays a per ticket service fee. Service fees can also be incorporated into the price so it is not seen by patrons. All cash tickets are $0.25 and all comps are $0.05. …
Yes! We have staff members on call during show nights, and an emergency call line if you need us right away!
Not at all. We host the virtual box office on our servers. We give the theater a link to a page that is themed to look like it is part of the organization’s website for a seamless integrated experience. While it’s easiest to include a “buy tickets now” link off your site, you can always …
We suggest at least 3 or 4 weeks, but it’s entirely up to you! We have clients that go on sale months before and others that open 2 nights prior to curtain.
While it is recommended to use our system in its full capacity, organizations without internet in the Point-of-Sale area can print out advance sale orders in a remote location a few hours before curtain and manually fill tickets.
You can do that! Patrons will bring their pdf tickets that they have printed at home, or pick up their tickets at the door.
No problem! You can look up the patron’s order, and either re-send the email with the pdf ticket, or print the ticket for the patron. Patrons can also log into their user accounts and re-print their tickets.
Not at all! We realize that some shows have a bigger turnout than others.