Selling Tickets

Not to worry! We are in the business of providing top quality ticketing, and our infrastructure is built to sustain the demand of ticket rushes. If you are expecting an unusual surge of demand when you open sales, we just ask that you let us know when you open sales so we can actively monitor […]

Once a ticket is sold, it will be taken out of inventory so that another patron cannot select the same seat. If a patron has added a seat to their shopping cart, but hasn’t completed the transaction yet, that ticket will still be unavailable for other patrons to select.

Of course! Any time a ticket is purchased with a credit card (whether online, or in person at the box office), the patron pays a per ticket service fee. Service fees can also be incorporated into the price so it is not seen by patrons. All cash and comp tickets are free. You are only

Yes! We have staff members on call during show nights, and an emergency call line if you need us right away!

No special equipment! You just need a computer with Internet access! All the tools you need are within your BookTix administrative portal. If you will be printing tickets, you will need a Dymo LabelWriter 450 or 550 series printer. However, if you don’t have a Dymo printer you can printer PDF tickets using any standard

While our system is user friendly, we recognize that not everyone is computer savvy! For patrons who are not comfortable making online purchases, you can always use the Point of Sale tool for any in-person sales (cash, check, or credit card)! You can even create patron accounts for a patron, if they have difficulty setting

For the safety and security of both your organization and your patrons, we do require that patrons purchasing tickets online create a user account.

Not at all. We host the virtual box office on our servers. We give the theater a link to a page that is themed to look like it is part of the organization’s website for a seamless integrated experience. While it’s easiest to include a “buy tickets now” link off your site, you can always

We suggest at least 3 or 4 weeks, but it’s entirely up to you! We have clients that go on sale months before and others that open 2 nights prior to curtain.

While it is recommended to use our system in its full capacity, organizations without internet in the Point-of-Sale area can print out advance sale orders in a remote location a few hours before curtain and manually fill tickets.