FAQs

We get a huge surge in patrons when we open sales, how can I be confident your system won’t crash?

Not to worry! We are in the business of providing top quality ticketing, and our infrastructure is built to sustain the demand of ticket rushes. If you are expecting an unusual surge of demand when you open sales, we just ask that you let us know when you open sales so we can actively monitor …

We get a huge surge in patrons when we open sales, how can I be confident your system won’t crash? Read More »

How can we be sure a ticket isn’t sold twice?

Once a ticket is sold, it will be taken out of inventory so that another patron cannot select the same seat. If a patron has added a seat to their shopping cart, but hasn’t completed the transaction yet, that ticket will still be unavailable for other patrons to select.

What if I don’t have a credit card? Can I pay in cash?

Each organization has a different policy on what types of payment is accepted, so you will want to reach out to the event producer’s patron support. Contact information is listed on the organization’s main box office website, just scroll to the bottom!

Help, I forgot my password!

Not to worry! On the login screen, you can select “Forgot Your Password?”. Once you enter your email address, a temporary password will be emailed to you. If you don’t see the email right away, be sure to check your spam/junk folder!

How do I get a refund or exchange my tickets?

Each organization we work with will maintain their own refund or exchange policy, so you will need to contact this organization directly. You can find their contact information listed at the bottom of the box office website.

I have a charge I don’t recognize on my credit card. What is BookTix, and what I am being charged for?

Most likely you purchased a ticket through our system for your local school or dance studio’s recent event. BookTix is an online ticketing vendor – we help schools, theater companies, dance studios, and other organizations sell tickets to their shows and events. If you can’t recall purchasing tickets to an event recently, you can reach …

I have a charge I don’t recognize on my credit card. What is BookTix, and what I am being charged for? Read More »

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