FAQ Category: Patron FAQs

What if I don’t have a credit card? Can I pay in cash?

Each organization has a different policy on what types of payment is accepted, so you will want to reach out to the event producer’s patron support. Contact information is listed on the organization’s main box office website, just scroll to the bottom!

I have a charge I don’t recognize on my credit card. What is BookTix, and what I am being charged for?

Most likely you purchased a ticket through our system for your local school or dance studio’s recent event. BookTix is an online ticketing vendor – we help schools, theater companies, dance studios, and other organizations sell tickets to their shows and events. If you can’t recall purchasing tickets to an event recently, you can reach …

I have a charge I don’t recognize on my credit card. What is BookTix, and what I am being charged for? Read More »

How do I get a refund or exchange my tickets?

Each organization we work with will maintain their own refund or exchange policy, so you will need to contact this organization directly. You can find their contact information listed at the bottom of the box office website.

Help, I forgot my password!

Not to worry! On the login screen, you can select “Forgot Your Password?”. Once you enter your email address, a temporary password will be emailed to you. If you don’t see the email right away, be sure to check your spam/junk folder!

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